Recruitment and Relationship Manager (Latino Outreach)

Position Summary:  The Recruitment and Relationship Manager serves as the first point of contact for recruiting on-campus students into Bellevue University degree programs.  This position is responsible for promoting, managing, and conducting outreach efforts to a diverse array of populations, with a strategic focus on the Latino Community. Using effective marketing sales techniques, the incumbent will engage prospective students in a dialogue using approved promotional presentations and communications to assist individuals in all phases of recruitment.  The incumbent will manage a recruitment territory, establishing and continually developing business relationships with key staff and influencers in the high schools and other organizations that work with potential Latino students. This position also provides school-based outreach and programming for K-8 audiences, supporting University strategic efforts to promote post-secondary education within the Latino and broader community.

Essential Functions:

Recruitment

• Collaborates with University leadership to align recruitment goals with enrollment targets.
• Assists in executing a strategic recruitment plan to attract a diverse and qualified pool of Latino students to the University.
• Develops long-term relationships with influencers at high schools within their geographic zone of responsibility and other community organizations or educational partners serving assigned populations. 
• Coordinate and attend recruitment events, including college fairs, information sessions, and community outreach to showcase the University’s educational offerings.
• Facilitates and arranges campus tours for prospective on campus students and influencers through customized group experiences.
• Conducts presentations and markets educational programs/services for students and key influencers to provide information on Bellevue University educational products and services.
• Collaborates with various areas of the University, such as Student Life, Academic Services, Operations, Marketing, etc., to ensure successful execution of outreach activities and programming.
• Works closely with the admissions team to ensure a seamless student experience from recruitment to admissions stages.   
• Identifies opportunities for increased or improved marketing and outreach efforts within assigned responsibilities.
• Uses data and analytics to assess the effectiveness of recruitment strategies and make data-driven recommendations for continuous improvement.
• General regular reports on recruitment activities and outcomes to University leadership.
• Work with leadership to manage the recruitment budget effectively, ensuring resources are allocated efficiently to achieve recruitment goals.
• Participate in professional development opportunities for recruitment and outreach personnel.   
• Maintains current understanding of industry trends and developments that affect the market.

K-8 Outreach

• Plans, executes, and promotes experiences and activities targeting the K-8 audience with the intention of informing them about Bellevue University, introducing and encouraging post-secondary education opportunities, and promoting the strategic initiatives of the University.

Additional Duties and Responsibilities:

• Assists in planning new freshman orientation programs and services.
• Supports the creation of a supportive and engaging student experience through events and activities.
• Performs other duties as assigned.

Individual Contributor Competencies:

• Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
• Service Orientation – Applies effective interpersonal and problem-solving skills when responding to customers and committed to customer satisfaction.
• Quantity/Quality of Work - Pays close attention to detail.  Strives to achieve accuracy and consistency in all tasks.
• Teamwork– Encourages team unity by interacting positively with co-workers through the sharing of information or expertise, working together to solve problems, and putting team success first.
• Time Management - stays focused uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.
• Student focus - the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships.
• Inclusivity - Understands that each individual is unique; recognizes individual differences along the dimensions of: race, ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, and level of authority, seniority, full-time or part-time status.

Education: Bachelor’s degree required.

Experience: 

• Minimum of two (2) years of recruiting or enrollment/admissions experience preferred.

• Relationship management experience in the education industry with an understanding of student buying lifecycles.

• Bilingual Spanish/English required
• Ability to network both internally and externally to build strong relationships in high schools and communities.
• Strong customer service orientation with the tact needed to facilitate relationship building program implementation and problem resolution.
• Excellent communication skills (written and verbal) required.
• Detail orientation and good organizational skills.
• Demonstrated presentation development, presentation and influencing skills.
• Maturity of judgment under pressure/ability to resolve problems without delay and/or to seek managerial intervention.
• Flexibility and the ability to operate under stressful, time-sensitive deadlines.
• Ability to maintain strict level of confidentiality in the handling student information.
• Ability to work independently and as part of team.
• Possess a valid driver’s license and ability to be insured by the University’s insurance company.

Computer Skills:  Proficiency in using PC software, including word-processing and spreadsheets.

Certificates & Licenses:  Possess valid driver’s license and ability to be insured by the University’s insurance company.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Work Environment:

• Ability to travel, within 150-mile radius, up to 60% of the time during peak recruiting periods; often working evenings and weekends.
• Works with critical deadlines, often under stress.
• Frequently spends time sitting or long times standing.
• Frequent use of telephone and email.
• Occasional bending, kneeling, crouching, walking, and other physical activity.
• Occasionally required to lift up to 50 lbs.
• Works in a normal office environment.

NOTE:  The statements above are intended to describe the general nature and level of work involved for this job.  It is not an exhaustive list of all responsibilities, duties and skills required of this job.  This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information, provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University’s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf, provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer.