Communications Tech

Communications Tech

This position provides technical support with the installation, operation, and maintenance of various types of communications equipment such as land mobile radio equipment, microwave and fiber optic transmission system equipment, telephone, internal paging, intercom, and other types of electronic equipment in order to ensure that District communication capabilities meet service level and operational requirements.  This position is expected to develop a broad based knowledge of department communication technologies.

Operations Support: Install, operate, and maintain communications equipment including mobile radio equipment, base stations, microwave and fiber optic transmission system equipment, and telephone, data, intercom, and other types of electronic equipment. Fulfil system requests, support tasks related to change management activities and respond to system incidents within established service level agreements. 

• Troubleshoot system problems in order to maintain communication system reliability
• Test, repair, and rebuild various types of equipment
• Locate the source of customer radio and television interference complaints
• Support and implement preventative maintenance work activities per defined schedules
• Ensure Business Partner requests are being completed and incidents are being resolved within established target completion dates and with high quality
• Ensure systems are running efficiently and optimally by leveraging monitoring and alerting of aberrant conditions
• Support the mitigation of operational problems caused by equipment failures, interference by outside sources, and/or degradation of systems. 
• Identify opportunities to create procedures and/or defined processes 
• Provide input, update existing and/or create task-level documentation and procedures to facilitate the execution of daily work tasks

Project Delivery: Participate as a technical resource on assigned projects/work efforts to deliver life cycle management programs, enhancements to existing systems or implementation of entirely new technology solutions.

• Support planning and execution activities in support of work effort and project initiative as assigned by Supervisor and as designed and scheduled by engineering staff and/or project managers. 
• Provide input for the creation of Bills of Material (BOM), Statements of Work (SOW), Requests for proposals (RFPs) activities as lead by department engineering or management