Intake/Scheduling Representative

GENERAL REQUISITION INFORMATION

EEO Statement:	UNMC is an Affirmative Action Equal Employment Opportunity Employer, including an equal opportunity employer of protected veterans and individuals with disabilities.
Location	Omaha, NE
Requisition Number:	Staff_13374
Department	MMI Patient Information Office 50000688
Business Unit	Munroe-Meyer Institute
Reg-Temp	Full-Time Regular
Work Schedule	Monday - Friday, 8:00AM - 5:00PM; Hours May Vary
Remote/Telecommuting	Hybrid (part-time working on site, part-time working off-site)
Position Summary	Serves as the primary liaison between families, referring sources, Munroe-Meyer Institute staff and clinicians. Coordinates the MMI scheduling process for clients referred for diagnostic evaluation and clinical services.
Position Details	Additional Information
Posting Category	Operations
Working Title	Intake/Scheduling Representative
Job Title	Admin Bus Op Associate (Clk)
Salary Grade	AB13H
Appointment Type	C2 - REG OFF/SERV HRLY
Salary Range	$18.077 - $27.115/hourly
Job Requisition Begin Date	09/04/2024
Application Review Date	01/31/2025
Review Date Information:	Initial application review will begin on the date provided in the field above. Applications received prior to this review date will be considered. Applications received after the review date may be considered.

Required and Preferred Qualifications

Required Education:	High School education or equivalent
If any degree major/training is required, please specify the type. (NOTE: Concentration and minors are not equivalent to a major)	(Will consider related post high school education in lieu of required experience)
Required Experience	3 years
If any experience is required, please specify what kind of experience:	General office support experience of which one year must include experience in clinical scheduling, intake, referral coordination or related in a healthcare setting. (Will consider related post high school education in lieu of required experience)
Required License	No
If yes, what is the required licensure/certification?
Required Computer Applications:	Microsoft Outlook
Required Other Computer Applications:
Required Additional Knowledge, Skills and Abilities:	Knowledge of scheduling health care services. Ability to utilize clinical scheduling software. Strong communication skills necessary. Ability to communicate with people in a supportive capacity, and must be able to identify & triage health care needs. Excellent verbal and written communication skills required. Strong customer focus skills essential. Must be able to interface in a professional manner with individuals at all levels. Excellent telephone etiquette required. Demonstrated organizational skills with the ability to work independently and to prioritize workload and set deadlines Knowledge of medical and insurance terminology. Familiarity with medical billing such as CPT , HCPCS, ICD10 coding. Knowledge of Medicare, Medicaid and Third Party Insurance billing protocols and pre-authorization guidelines. Ability to remain calm and supportive and handle confidential matters discreetly.
Preferred Education:	Relevant coursework/specialized training
If any degree/training is preferred, please specify the type:	Post high school education with course work in business.
Preferred Experience:	Experience in health care service delivery coordination, and clinic scheduling
Preferred License:	No
If yes, what is the preferred licensure/certification?:
Preferred Computer Applications:	Microsoft Access, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Preferred Other Computer Applications:
Preferred Additional Knowledge, Skills and Abilities:	Knowledge of EPIC desirable. Preferred experience working with persons with disabilities, and interdisciplinary care teams.
Email to a Friend	https://unmc.peopleadmin.com/postings/88455

EEO Statement

The University of Nebraska Medical Center (UNMC) is committed to creating a diverse and inclusive work and learning environment free from discrimination and harassment. UNMC is dedicated to creating an environment where everyone feels valued, respected and included. UNMC does not discriminate based on race, color, ethnicity, national origin, sex, pregnancy, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, marital status, and/or political affiliation in its programs, activities, or employment. UNMC complies with all local, state and federal laws prohibiting discrimination, including Title IX, which prohibits discrimination on the basis of sex.

Requisition Specific Questions

Required fields are indicated with an asterisk (*).

* Do you have a high school education or equivalent?
- Yes
- No
* Do you have general office support experience of which one year must include experience in clinical scheduling, intake, referral coordination or related in a healthcare setting?
- Yes
- No
* If you do have general office support experience of which one year must include experience in clinical scheduling, intake, referral coordination or related in a healthcare setting, please elaborate (if No, indicate NA).
(Open Ended Question)
* Are you proficient with Microsoft Outlook?
- Yes
- No
* How did you hear about this position?
- Careerlink
- Employee Referral
- HERC
- Indeed
- Job Fair
- Lincoln Journal Star
- Linkedin
- Omaha World Herald
- UNMC Job Site
- Facebook
- NEWorks
- Handshake
- Other
* If Other, please specify the source. Otherwise, indicate NA.
(Open Ended Question)
* Within the past 6 months, have you been affected by a reduction in force or grant funding expiration with the University of Nebraska Medical Center?
- Yes
- No